Lifetime mortgage redemption request

Thank you for submitting your redemption request, this is now with a member of our team to review.

Next steps

Thank you for submitting your request, this is now with a member of our team who'll review and get back to you by email in up to two working days.

There may be instances where our team need to speak to you before proceeding. If further information is required, a member of our team will be in touch within two working days on the number you have provided on your form.

If you've any questions, please call our customer service team on 03330 048 444 or alternatively email customerservices@landghomefinance.com.

All fields are mandatory unless marked as optional.

Are you looking to pay 'All (full redemption)' Or 'Part (Optional Partial Repayment)' of your lifetime mortgage? All - full redemption Part - (Optional Partial Repayment)

You can request to make a partial repayment by calling our Customer Service team on 0333 004 8444. Monday to Friday 8.30am to 5.30pm. We may record and monitor calls.

Who's requesting this information? Account holder Power of Attorney Relative/Third party Executor/Administrator Solicitor

Important: Legal & General must have received a headed letter confirming you have authority to act on the customers behalf. If we do not have authority then we will not be able to send you your illustration.

Do we already have authority to correspond with you on this account? Yes No

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

An original or certified copy of the Power of Attorney document
2 forms of identification; 1 proof of address, 1 proof of photo identification.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

A signed copy of the letter of Authority.
1 proof of photo identification.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

1 proof of photo identification.
A copy of the Grant of Probate / Representation or Letter of Administration

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

As we don't have already have your authority, please call our customer service team on 0333 004 8444 who will be able to help you.

In order for us to correspond with you on this account we will require:

A headed letter confirming you are acting on behalf of the customer, including the customers name, property address and account number.

You can send this via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

Power of Attorney details

These are your details we should already have on record.

Email address

Reconfirm email address

Full name (first name and last name)

1st line of address

Postcode

Preferred telephone number for contact

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

AM PM Don't mind

Solicitor details

These are your details we should already have on record.

Email address

Reconfirm email address

Full name (First name and last name)

Firm name

Registered firm address (1st line)

Postcode

Preferred telephone number for contact

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

AM PM Don't mind

Relative/Third party details

These are your details we should already have on record.

Email address

Reconfirm email address

Full name (First name and last name)

1st line of address

Postcode

Preferred telephone number for contact

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

AM PM Don't mind

Executor/Administrator details

These are your details we should already have on record.

Email address

Reconfirm email address

Full name (First name and last name)

1st line of address

Postcode

Preferred telephone number for contact

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

AM PM Don't mind

Account holder details

These are the account holder's details that are required, which we should already have on record.

Loan account number(s)

The loan account details can be found on the Offer of Loan Document or Annual Statement.

Email address

Reconfirm email address

Title

First name

Last name

Date of birth (DD/MM/YYYY)

1st line of address

Postcode

Preferred telephone number for contact

Most convenient time to call

Note: Our opening hours are 8.30am to 5.30pm, Monday to Friday.

AM PM Don't mind

Identification checks

In order to verify who you are, please select one of the following sets of questions to answer (A or B). You must be able to answer both questions within each section.

Please select either section A or B to complete A) How much did you initially borrow? What month and year did you take this mortgage out with us? B) How much was your last Drawdown? What month and year did you take your last Drawdown with us?

1) How much did you initially borrow?

2) What month and year did you take this mortgage out with us?

1) How much was your last Drawdown?

2) What month and year did you take your last Drawdown with us?

Identification checks

In order to verify who you are, please select one of the following sets of questions to answer (A or B). You must be able to answer both questions within each section.

Please select either section A or B to complete A) How much did the customer initially borrow? What month and year did the customer take this mortgage out with us? B) How much was the customers last Drawdown? What month and year did the customer take their last Drawdown with us?

1) How much did the customer initially borrow?

2) What month and year did the customer take this mortgage out with us?

1) How much was the customers last Drawdown?

2) What month and year did the customer take their last Drawdown with us?

What is the reason for request? Enquiry only Intend to repay

If you're looking to repay a lifetime mortgage in full today please call us on 03330 048444 to speak to our customer services team. Monday to Friday, 8.30am to 5.30pm. We may record and monitor calls.

What is the reason for repayment? Bereavement Long-term care Remortgage Unexpected funds Savings Selling - moving to another property Selling - moving in with family Other

If you're redeeming the loan within a three year period of one of the joint account holders moving in to long-term care, the compassionate repayment feature is available, which allows you to repay your lifetime mortgage with no Early Repayment Charge. If you're redeeming where the sole or both customers have moved into long-term care, you can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require you to complete a long-term care certificate. If you haven't sent this already, you can complete the long-term care form and send it to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

If you're redeeming the loan within a three year period of one of the joint account holders passing away, the compassionate repayment feature is available, which allows you to repay your lifetime mortgage with no Early Repayment Charge. If you're redeeming where the sole or both customers have passed away, you can repay the lifetime mortgage with no Early Repayment Charge.

In both of these instances, we require a copy of the death certificate. Until we receive this, your illustration may still show an Early Repayment Charge. You can send this to us via post or email using the following details:

Email - customerservices@landghomefinance.com
Post - Legal & General Home Finance, Chadwick House, Solihull B91 2AA

If you’re looking to release more money you could use your Drawdown facility if you have one. If not, and the value of your home has increased sufficiently, you may be able to release more money through a Further Advance. Any further borrowing will be on the same product terms as your existing lifetime mortgage, but the interest rate may be different.

You may be able to transfer your lifetime mortgage to your new home – this is known as Porting.

Other - please confirm what the reason is for the repayment.

Have there been any changes to your circumstances, or anything Legal & General should be aware of to help service your request? (optional)

For example, health and wellbeing, sight or hearing impairment, financial difficulties or lifestyle changes. We follow a strict confidentiality code in relation to any medical and health information that is provided to us and this information is held securely and used solely to service and administer the loan so that we can ensure you receive the support needed.

Our privacy policy tells you how Legal & General collect and store your personal information. Our privacy policy can be accessed at https://www.legalandgeneral.com/privacy-policy/