Evolving our customer service: expanding to Glasgow
We celebrated the official opening of our new office in Glasgow! In this video, Institutional Retirement CEO, Andrew Kail and Chief Customer Officer, Dave Poulton share their excitement about this milestone event. They discuss the significance of our £2.7 billion transaction with the British Steel Pension Scheme, which secured benefits for over 65,000 members. As part of this, we onboarded 17 new colleagues to join our customer service and technology teams. This achievement highlights our commitment to providing excellent customer service and expanding our capabilities. Our new Glasgow office not only strengthens our presence in Scotland but also brings together a talented team dedicated to delivering world-class service.
