Contact us about your pension savings
Manage your pension savings through your online account and app
Frequently asked questions
Frequently asked questions about workplace pensions. If you want to learn more about accessing your tax-free cash or pension savings, visit our retirement contact page.
We're sorry to hear of your loss. We understand that this is a difficult time for you so to make it as easy as possible for you to notify us that one of our customers has passed away, please complete our online form.
If they had a Defined Benefit pension with us, please complete our DPB notification form.
Yes, if your pension scheme offers this service, you may be able to make a one-off contribution payment to your pension at any time. This will be in addition to any regular contributions your employer is already making on your behalf.
Please take into consideration that one-off contributions you make are completely separate from your regular employer top-ups, contribution matching or salary sacrifice.
The quickest way to make a payment into your pension is through the L&G app. To make a secure payment, head to your Pension overview, then scroll down and tap on the ‘Make a one-off contribution’ button.
Alternatively, you can make an electronic payment using the below details. Our bank details are:
- Bank: Barclays Bank plc
- Sort code: 20-19-90
- Account number: 40820199
Please quote reference: Your policy number (beginning with a 2)-your surname. For example: 2644829123-Smith.
When making an electronic payment, please send an accompanying email to mysinglepremium@landg.com including your full name, plan number and which fund you would like the payment invested in.
If you have been automatically enrolled, you can opt out within 30 days. Visit our WorkSave Choice website to:
- Check and change your details
- View pension scheme information
- Opt out of your auto enrolment
Before opting out, read our 'Can I opt out of my pension' guide.
If you have a workplace pension you can view your fund value online. You can do this through your online account or app.
If you have a Defined Benefit pension scheme there is no fund value, unlike a Defined Contribution scheme which has a fund value linked to investments. In a Defined Benefit scheme the framework by which the pension is calculated is pre-determined.
You can change your pension details or contact information online through your online account or you can download the L&G app.
This depends on how you make your pension contributions:
- If your pension contributions come straight from your salary, then let your payroll department know about any changes you would like to make.
- If you pay by direct debit, let us know what you'd like to change your payments to.
You can increase or decrease your regular contributions, but you may have to meet a minimum amount. Your employer may also limit the number of times you can do this in a year.
You can contact us using the following telephone numbers:
Workplace pensions: 0345 070 8686
Personal pensions: 0345 678 0020
Our Workplace Pension team are available Monday to Friday, 8.30am - 7pm. Our Personal Pension team are available Monday to Friday, 9am - 5pm. Calls may be recorded and monitored, and call charges may vary.
Frequently asked questions about our Personal Pension. If you have a question about accessing your tax-free cash or turning your pension savings into a retirement income, including pension drawdown, visit our retirement contact page.
We're sorry to hear of your loss. We'll do everything we can to make it as simple as possible and give you all the help you need.
If the person who died had a policy starting with the letter 'S', please:
- call 0345 678 0020 or
- email PersonalPension@landg.com
We're available Monday to Friday, 9am to 5pm.
We may record and monitor calls, and call charges may vary.
Or you can write to us at:
Personal Investing
Four Central Square
Cardiff
CF10 1FS
When you contact us, it would be helpful to have the following information to hand:
- Death certificate (if we can verify this over the phone, you may not need to send it to us)
- Name, address, and date of birth of the person who has died
- Account number (if known)
You can apply for our Personal Pension online. If you have any questions, you can call us on 0345 678 0020. We're open Monday to Friday, 9am - 5pm. Calls may be recorded and monitored. Call charges will vary.
The easiest way to change your monthly contributions is through your online account or app.
The best way to get in touch is by sending a secure message through your online account.
Or you can:
- call: 0345 678 0020
- email: PersonalPension@landg.com
We're available Monday to Friday, 9am to 5pm. Calls may be recorded and monitored, and call charges will vary.
Make sure you don't include any personal, financial or banking information as email is not a secure method of communication.
Frequently asked questions about transferring another pension into us or transferring your L&G pension to another provider.
You can transfer old pensions into your L&G pension through the L&G app or your online account. If you don't currently have a pension with us, you can open a personal pension and consolidate your old pensions into it.
Please visit our Transfer out page which explains the process and some important things to consider.
We use Origo to complete your pension transfer. If your provider doesn't use Origo, you won't be able to start your pension transfer through your online account or the L&G app.
Instead, you should:
1. Request an application form. You can do this at the start of the transfer process by selecting “Non-Origo”. This will prompt us to create your information pack and send it to you. You can also do this by phone or email.
2. Send your completed form back to us by email or post.
3. Once we've received your form, we'll check the details and let you know if we need anything else.
To start the pension transfer process, you'll need:
- the policy number for your pension with us
- the provider’s name and policy number for your old pension pots
- to check your old pensions don't come with any benefits or guarantees
Please ensure your details are up to date with your old provider. Any details that don’t match will delay your transfer.
If you think you might have lost some older pension pots, try the government's free pension tracing service.
We won't charge you to transfer money in or out of your pension. Your other provider might, so check if they have an exit fee before you start. If you change your mind, you can cancel within 30 days of asking us to transfer. We'll send you a cancellation form after we process your transfer.
This is only applicable to personal pensions. For occupational pensions, it's usually not possible to return your money to your old provider. If your old provider agrees, we'll return your money (minus any investment loss). If they don't, your money stays in your L&G plan unless you move it elsewhere or take benefits (you need to be 55 or over).
Whilst your transfer is progressing there could be a short period of time when your money isn't invested. During this period the market could rise or fall, so you may miss out on some investment growth. For this to have considerable impact, the market would need to move significantly, this is a risk you should be aware of.
Frequently asked questions about Defined Benefit pensions. If you want to learn more, visit our Defined Benefit customer lounge.
We're sorry to hear of your loss. To let us know that a Defined Benefit customer has passed away, please complete our Bereavement Notification Form.
It would be helpful to have the following information to hand:
- The Scheme Number
- National Insurance Number
- Full name, date of birth, address and date of the person's death
- Details of any surviving spouse, dependents or beneficiaries as well as any other representative details so that we can send documentation to the right address
- Death certificate
If you're currently receiving your pension benefits, you can contact us by:
- phone: 0345 766 0813
- email: paymentservices@landg.com
We're available Monday to Friday, 9am - 5pm
If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.
If you haven't started accessing your pension yet, you can contact us by:
- phone: 0345 077 8778
- email: dbretirements@landg.com
We're available Monday to Friday, 9am to 5pm
We may record and monitor calls, and call charges will vary.
If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.