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It might have been moved, removed, renamed, or never existed. It's not in this cabinet though, we checked. You might find what you're looking for on our homepage.
It might have been moved, removed, renamed, or never existed. It's not in this cabinet though, we checked. You might find what you're looking for on our homepage.
It might have been moved, removed, renamed, or never existed. It's not in this cabinet though, we checked. You might find what you're looking for on our homepage.
In order to help you with your investment this section has the answers to some of the most common questions we get asked.
Yes. You can sign up for, or login to , our secure online account management service. You'll need to have a valid customer reference number to register for this service (this can be found on the top of any letters or statements). If you have more than one customer reference it doesn't matter which one you use.
To register for ‘My Account’, please use the following link: Register
You will need a valid customer reference number to register, which can be found on the top of any letters or statements.
Your online password must be a minimum of 8 characters, contain at least one letter and one number and be different from your User ID.
You can phone the Legal & General's Web Support Team on the number below, who may ask you to answer some security questions.
0345 073 0785
08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary.
Your customer number can be found on your ‘My Account’ home page, your ‘Investments Overview’ page, on your annual statements and on our client-specific correspondence. If you are having a problem finding your number, then we would be happy to help if you call us on:
0370 050 0955
08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary.
For any technical difficulties please call Legal & General's Web Support Team on:
0345 073 0785
08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary.
Legal & General takes data security very seriously. We are committed to ensuring that your information is kept safe and will take all reasonable steps necessary to keep your information on our website secure. We need your help to maintain a high level of security and recommend that you download the latest browser (such as Internet Explorer, Google Chrome, Mozilla Firefox) and ensure that 128 bit SSL encryption is turned on.
To find out more about the security set up for ‘My Account’, visit http://www.legalandgeneral.com/security/
Do not pass on your password to another user of your computer or write it down.
Do not pass on any details over the phone to a third party caller.
Make sure that you always close your browser when you have completed your session.
Remember:
Legal & General will never send emails to you that ask for confidential or security information. If you receive such an email you should delete it immediately without responding and call us on 0800 096 6959 (08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary)
Legal & General will never call you and use an account number to identify you or prove that the call is genuine.
Legal & General would never call, text, or send links and attachments over email asking to ‘remote connect’ to your computer.
We’ll never call, text, or send links and attachments over email asking you to provide your full password.
The simplest and quickest way to do this would be to login to ' '. Go to the ‘Edit Details’ tab on the ‘Home page’ and then click on the area that you want to change
Or you can call us on:
0370 050 0955
08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary.
I need to update my monthly direct debit. Can I do this online?
You cannot currently do this online through ‘My Account’, but we are working to develop this functionality. You are able to view your investment and set up a new direct debit online from the ‘Investment Overview’ page. In the meantime you can update your direct debit details by the following methods:
By phone:
0370 050 0955
08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary.
By post: (send letter including full client details and signature)
Legal & General Investment Management
PO Box 6080
Wolverhampton
WV1 9RB
You can do this conveniently by logging in to your ‘My Account’, and choosing the Investment option. This will take you to the ‘Investments Overview’ page, where you will have instant access to your transaction history and documentation.
You can currently view your Individual Savings Accounts (ISAs), Unit Trust/OEIC holdings and Structured Products via ' ' and in due course there will be further enhancements.
Yes, this service is available through ' '.
To buy, top-up, sell or switch funds via ' ', please log into your account and choose Investments, this will take you to the ‘Investment Overview’ page. You will be able to select the 'Invest, ‘top- up ’, ‘Sell' or 'Switch' option. Please complete the online steps; we'll then complete your instruction at the next dealing opportunity at the price calculated after receiving the instruction.
If you require financial advice we recommend that you speak to your financial adviser. Alternatively, you can visit www.unbiased.co.uk to find a local Independent Financial Adviser (IFA).
You would be able to reduce the amount of paperwork and clutter around your home and also be able to access your latest documentation online, outside of office hours and in a secure environment.
You can register to ‘go paperless’ and receive your documents online by logging in to ‘My Account’ and updating your preference under ‘My Document Preference’. You can change your preference any time you like.
Yes, you will still be able to contact Legal & General Investments’ Customer Service Centre today or in the future on the number below.
0370 050 0955
08.30 to 18.00, Monday to Friday. We record and monitor calls. Call charges will vary.
You will be able to view and print your Annual Statements, Contract Notes, Tax Vouchers and Consolidated Contract Notes. We are working to continuously improve our service to our customers so please check back to ' ' regularly to see what else is available.
You will no longer receive your Annual Statements, Contract Notes, Tax Vouchers and Consolidated Contract Notes through the post. All other forms of communication will continue to be sent by post.
The change will take effect immediately, however any paper documents that have already been processed for mailing cannot be stopped, therefore you may still receive paper documents for a further short period of time.
Yes. You can still sign up to 'My Account' and use this service to manage your investments.
You will still be able to get advice from your financial adviser whether you buy, sell or switch your investments through 'My Account' or not.
No, each account is securely protected and personal to each individual customer.
No. You are under no obligation to tell your adviser that you have a personal online account.
Risks:
Please remember the value of your investment and any income from it may fall as well as rise and is not guaranteed. You may get back less than you invest.