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Case studies

Browse our protection stories

Our customers share their experience

Explore real life case studies showing how our proucts have supported clients when they needed it most. These stories highlight the practical and emotional impact of protection, helping you bring the value of cover to life in your client conversations.

Hear more from our customers

Steve's story

Steve's story

Find out how Steve’s Critical Illness policy supported him and his family after suffering from a heart attack.

Jack's Story

Jack's story

Jack was diagnosed with a Meningioma (benign brain tumour) in March 2022. Find out how Jack's policy helped support him and his family during this time.

You can also read about how Neil from our claims team handled Jack's case PDF size: 456KB.

Barry's story

Barry's story

Barry explains how a pay-out on his critical illness policy allowed him and his family to focus on what's important following a Subarachnoid brain haemorrhage.

You can also read about how Brett from our claims team handled Barry's case PDF size 655KB.

Dave talking to the camera

Dave's story

Dave explains how a pay out on his critical illness cover policy eased the pressure of his prostate cancer diagnosis.

Liam talking to the camera

Liam's story

Liam describes how claiming on a Multiple Sclerosis diagnosis aged 29 helped support his growing family.

Avril talking to the camera

Avril's story

Avril was diagnosed with antiphospholipid syndrome (APS) not long after she had taken out a Family and Personal Income Plan with Critical Illness Cover.

Heidi talking to the camera

Heidi's story

Heidi’s shares her experience of not having a protection policy in place when she was diagnosed with terminal cancer.

Chris  talking to the camera

Chris's story

When Chris passed away, his life insurance pay out helped take care of his wife Kay and daughter Ellie.

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Neil's story (Hero in the Middle)

When Kelly Ladbrooke was diagnosed with Leukaemia, the advice she received from her broker, Neil Bohan, meant her family could care for her and not worry about paying the bills.

More from Adviser Protection

Our claims

See our claims payment record and find out how to make a claim.

Sales aids

Download customer-friendly materials to support client conversations.

Research and insights

Our latest campaigns and thought leadership articles.