Partner First - your dedicated service support team
Looking after your new and existing Protection business
Support from Application to Completion, find your dedicated service team:
Why Partner First?
You have direct access to your Partner First Support Team, through a dedicated telephone line and mailbox, giving you a quick and convenient way to discuss your applications. With prioritised queuing, you’ll also benefit from fast access to our webchat team, who can support with your new and existing business queries.
For any pre-sale underwriting queries, your dedicated support line puts you straight through to a team of senior pre-sale underwriters who can guide you through key medical and financial requirements before you submit an application. With our online pre-sale underwriting tool, you have 24/7 access to instant indications, helping you get answers whenever you need them.
Key Benefits
Pre-Sales Underwriting Support
Direct access to senior pre-sale underwriters, or use our online tool for instant indications.
Electronic Health Reports
Health reports are issued electronically, paper reports are automatically issued if a surgery cannot accept them.
GP Welcome Calls
We will contact the surgery to confirm receipt of the paper report, discuss payment, and request an estimated turnaround time.
High-Value Underwriting
Aim to assess all high-value evidence within 48hrs, supported by our team of specialist Underwriters.
Replacement Policy Checks
Complete replacement policy checks over the phone to ensure your applications are placed on risk quickly.
Existing Business Support
Support with Direct Debit enquiries, payment history and payment dates, policy information and more.
Partner First feedback
Hear your colleague's thoughts who already make use of this service:
“The service is amazing, the team are always helpful and answer the phone quickly”
“We’re absolutely thrilled with PFST, they’re fantastic!”
“Excellent service, the team go above and beyond”
“I am really impressed with the service! I never have to wait to long to get through”