Partner First - your dedicated service support team
Looking after your new and existing Protection business
Find your dedicated service team
Support from Application to Completion from your Partner First Team
Your go-to team for getting cases live and keeping them on track.
From application support to underwriting updates, our dedicated service team is here to help with:
- Case updates
- New and existing business enquiries
- Medicals and underwriting follow-ups
- Getting new policies on risk
Simple, responsive support - so you can focus on your clients.
Why Partner First
You now have access to your own dedicated Service team who you can speak to about your Legal & General protection business including new and existing business.
You have a dedicated telephone line, webchat function with priority and mailbox giving you immediate access to your team providing a quicker and more convenient way to talk to us.
Key benefits
Average turnaround time reduced by half
Lower NTU rates, resulting in more people protected
GP welcome calls on day 5 to speed up the process
New and existing business features
Efficient application process
We'll send you regular details of your policies ready to start.
Dedicated Pre-sale Underwriting support
Providing dedicated Pre-sale Underwriting support for your enquiries.
Replacement policy checks
Completed over the phone to get your cases on risk quicker.
Existing business enquiries
Including Direct Debit status enquiries, payment history and payment dates, information on policy Trusts and more.
High-value case support
Priority service for your high value cases by letting you immediately know of medical requirements, and actioning medical evidence with specialist underwriters within 48 hours.
Ownership of applications
Take full ownership of any application issues which may require referrals or escalations and will manage these through to a solution, proactively updating you when needed.
Partner First feedback
Now including a dedicated pre-application support line for all your Pre-sale Underwriting enquiries, you have access to our team of experts to understand any medical or financial considerations for your customer before you apply. You can contact this team via telephone or email.
Hear your colleague's thoughts who already make use of this service.